Your Cycle Claim

Please note that we cannot begin to process your claim until we receive all required documents.

If you delay reporting a claim to us without good reason your claim may not be accepted.

Please do not repair or replace your cycle or any of the damaged parts without our authorisation.

You will be asked to supply evidence to support your claim, including but not limited to:

• Evidence of ownership
• Evidence of damage
• Crime reference numbers
• Evidence (including the key) of the approved lock for your cycle

Before submitting your claim, please carefully check the answers and any supporting documentary evidence you have given. All relevant questions must be answered.

Please provide as much detail as possible about the incident, as this will help us process your claim as quickly as we can.